The backbone of The CheckPrintshop system is our tech support. Nobody want to be left "high and dry." That's why we excel at customer service - we want you to know that we're here to back you up.
“Support has been nothing short of excellent. Very fast with responses, very professional, very eager to work with the customer to resolve a problem.”
Contact us during business hours (9 am to 6 pm M-F Pacific Standard Time), and we usually get back within an hour and often within minutes.
Our e-mail support is free and good for the life of the product. Simply access our Contact Form.
45 Days Toll-Free Phone Support!
Any purchase of $150 or more in any 45 day period earns you toll-free phone support! This is good for your initial purchase, as well as ongoing purchases for supplies. To expedite your call, please have your business name and the order number from your most recent purchase in hand before you call us (we can look up your order if needed). It pays to be a regular customer here at The CheckPrintshop!
For those not qualifying for toll-free support, we're happy to support you via our email/web support, as well as our knowledge-base.
Toll-free phone support is offered Monday - Friday (excluding holidays) 9 am to 6 pm Pacific Standard Time at: (866) 638-3643 Ext. 2.
Comments About Our Tech Support
“Amazing service. Not many web based companies out there that do it, but it’s noticed and appreciated.” —S. Waldrop
“I can’t thank you enough for your response. I have never had anyone respond so quickly and generously” —G. Paige
"This morning I sent support a question. Within an hour I had a clear and concise reply providing a great solution for my support question. This quality of service is almost non-existent in technology anymore, so I can’t say enough great things about Knappster Solutions. Take a look at this outstanding software provider!” –B. Greene
“I would like to take this opportunity to acknowledge the professionalism and extremely quick support I received from the team at Knappster Solutions. Being able to count on them to fix problems immediately is a godsend. I wish more companies would support their clients like Marty and his team do. Thanks again, for your great service.” –G. McCraw
On the Windows version, if you have the "View" set to anything other than 100% the font menu will not scroll properly. This is under review. In the mean time, set all fonts with the View set to 100%. (FIXED IN LATEST RELEASE 3/11/18)